This is a list of common questions about our plugin licenses. For more details, please read the full explanation of the license.
Q: I can see additional domains in my list. What should I do?
A: Someone may know your account password and may have installed the plugin on another site. First, change the password associated with your account. Then remove the additional domains from the product page. Please keep your password secure.
Q: I am a returning customer, but the prices of some plugins have not been reduced for me. Why?
A: At present, not all plugins support the new licensing system. They will be updated in future releases. Until then, those plugins continue to use their previous licenses.
Q: Our website is being redesigned on a staging domain while the current website remains live. We need a license for only one domain, but we must configure the plugin before launching the new site. Can we use the license on the staging site and later move it to the live domain without paying for a second domain?
A: Yes. You can purchase a license for one domain and activate the plugin on the staging site. Test it there, and please report any errors so that they can be fixed. When you are ready to launch, deactivate the plugin on the staging site, remove the staging domain from the product page, and then activate the plugin on the live site.
Have another question? Contact us and we will be happy to help.