Support, License, Refund and Privacy Notes

This page explains the practical support, license, refund and privacy notes for KC Batch Find & Replace for Word.

The product is a small Microsoft Word tool for replacing text across multiple .DOC and .DOCX files in a folder. It is delivered as a downloadable ZIP package that includes ready-to-use macro-enabled Word files.

Support contact

For installation or workability questions, contact:

Email: massreplace@krumch.com

Please include a short description of the problem, your Windows and Microsoft Word version if known, and what happened when you tried to open or run the tool. Do not send confidential client documents unless you are allowed to do so.

License

The standard license is a single-user license for one computer.

  • You may use the tool on one computer for your own work or for the work of your organization.
  • You may keep a backup copy of the ZIP package after purchase.
  • You may not resell, redistribute, publish or share the tool files as a separate product.
  • You may not claim the tool as your own software product.
  • The license does not include custom development or document review services.

The ZIP package includes a LICENSE_EN.txt file. If there is a difference between this summary and the license file inside the package, the package license file contains the more specific product license text.

Refund and support window

Support for installation or workability problems is available for 7 days after purchase.

If the tool cannot be installed or does not work as described, please contact support within this 7-day window. Refund requests are handled for installation or workability problems reported within this period.

Because this is a digital downloadable product, refunds are not intended for cases where the ZIP package has been successfully downloaded and the tool works as described, unless required by applicable consumer law.

Privacy and local processing

The tool runs locally in Microsoft Word on your Windows computer. Your Word documents are not uploaded to this website, sent to a cloud service, or processed by an external server.

When you make a purchase or contact support, the website or payment provider may process the account, payment, and email communication data required to complete the purchase, provide download access, and answer support questions.

If you contact support, please avoid sending confidential or sensitive documents unless you have the right to share them and it is necessary for troubleshooting.

What the tool does not do

  • It does not provide legal advice.
  • It does not validate legal, financial, medical or business content.
  • It does not decide whether a replacement is correct in context.
  • It does not replace the need to review the final documents.
  • It does not upload or store your Word documents on this website.

User responsibility

Batch replacement can change many files at once. Always test on copies first, keep a backup of the original folder, and review the final files before using or sending them.

For installation steps and safety notes, read: Installation and Safety Notes for KC Batch Find & Replace for Word.

For product details and purchase access, visit: Bulk Find & Replace in Multiple Microsoft Word Files.

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